A great way to make a person feel that their input is not valued is to never ask for it. To know that there is someone they can go to with their questions, free of judgement, is a major confidence-booster and empowers new hires to speak up when they’re not following. Document360 helps to build amazing online knowledge base (public or [3] Knowledge base software like Document360 can provide a responsive knowledge base tool across all devices – desktop, tablet, and mobile. Storytelling has become a useful marketing approach, and is a great knowledge sharing method. Use collaborative suites like Trello, Asana, Basecamp, and Teamwork.com etc. Knowledge Sharing Tools. Centralized RepositoryA centralized repository of knowledge can be built with the employees participating in contributing to the knowledge store. Specify exactly what the content was, and some tangible ways everyone will benefit from the contribution. Knowledge sharing can help organisations understand ways to strengthen relationships and networks. Knowledge sharing has the potential to revolutionize how your business operates, enhancing the potential of what you know, and magnifying the value you can extract and utilize to deliver your proposition. Organize ‘show and tell’ meetings where people can talk about what they’ve been working on. Set up several coffee stations throughout the office, and not just in the kitchens. Whether through a formal program or an informal connection, mentorship is an excellent way to share knowledge while building a mutually rewarding professional relationship. Picture the scene: You finish a project, then study it to determine what went right and what went wrong. This essay steps through five stages of knowledge transfer: creation, sharing, evaluation, dissemination, and adoption. While it sounds spiteful, it’s actually more common than you might think, and it is a massive detriment to productivity for any organization experiencing it. The practice is embedded into our culture. As corporate organizations get more digital and employees have access to a ton of information, the concept of knowledge sharing becomes critical.. Not only is knowledge sharing important for the internal communication between executives and employees, but to develop a more unified and engaged workforce. Encourage various forms of knowledge sharing.. Get ready, because it’s about to … The right technology is key: making sure you have a functioning knowledge sharing platform, and that all employees understand its purposes and values. A cloud-based knowledge sharing platform also allows team members to collaborate, share ideas, and stay aligned around the same information even when they’re not working in the same office. Where mentoring is relationship focus, coaching is task focused. This category only includes cookies that ensures basic functionalities and security features of the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. When you have a lot of information changing hands, it’s easy for important details to get missed in the transfer process. However, technology constitutes only one of the many factors that affect the sharing of knowledge in organizations, such as organizational culture, trust, and incentives. Devise a Strategic Plan for Sharing Best Practices; The developers of best practices can also design and carry out a plan to share internal best practices with the potential employees who can benefit from it. The point is to change up the scene. This requires a content expert (coach) who is capable of teaching the coachee(s) how to develop these skills. Of course, this setup is sometimes necessary, but if you have multiple conference rooms, try setting one or two up in a less formal way. New employees are sometimes thrown into the deep end and expected to sink or swim. When individuals struggle to access information they need to perform their jobs to the best of their abilities, your company’s bottom line suffers. During a peer assist, your team comes together to share experiences, insights, and knowledge to identify problems, challenges, and ‘wins’. to track processes. Necessary cookies are absolutely essential for the website to function properly. Ever find yourself repeatedly answering the same question? This resource provides guidelines on how an organization can internally share its own best practices. The practice is embedded into our culture. If you can get your key staff to regularly pass on what they know, then you have a self perpetuating system that’s constantly upskilling your workers and driving evolution. This article examines knowledge sharing at the most basic level; namely, between individuals in organizations. Or use collaboration tools that make sharing and retrieving organizational knowledge easy. Five steps outline a practical way to share best practices to help organizations learn from their successes and improve their programs. Give small prizes like t-shirts, water bottles, and other swag to team members who are demonstrating excellent collaboration skills. Utilize Communication Tools. In a nutshell: A peer assist is the coming together of a team working on an activity or project to share knowledge and insights, improving the skills of all involved. 9. Not to be confused with mentoring. Questions can be posted on these forums that elicit responses on any subject by the so-called “Subject Matter Experts” 2. Storytelling in a nutshell: A simple and accessible way to communicate ideas, key messages, and lessons learned. Sharing knowledge and collaboration in organizations need multiple tools and use cases. within data and documents).. Sounds pretty good, right? Your company could benefit from an ongoing review process. Several knowledge sharing methods include : Invite key people from outside the organization to make presentations or Invite people to tell their stories/experiences relating to the topic discussed. This website uses cookies to improve your experience. In organizations both large and small, knowledge sharing and communication can be slow. Consider giving a bonus to the employee who shares the most highly utilized piece of content every quarter, or every year. Coaching is much more structured and focuses on specific objectives within a set period of time – it’s mainly concerned with performance and the development of certain skills. Promote Psychological Safety in Knowledge Sharing. Knowledge sharing is essential for a company to achieve success, since it can facilitate decision-making capabilities, build learning organizations (through a learning routine) and finally, stimulate cultural change and innovation. Encourage your employees to contribute to public platforms for sharing their tacit knowledge like Github, Stack Exchange, and TacitKey. Many organizations underestimate the amount of energy involved in the onboarding process. Building a space that encourages collaboration doesn’t have to be a full-blown remodel. While the end goal of your knowledge sharing initiative should be for everyone to feel comfortable spreading the wealth in a multitude of ways, allow people to begin where they are comfortable. Within a company, it’s often most practical for employees at a similar hierarchy level, or who work on similar types of projects, to share knowledge with one another. Things like closely packed, uncomfortable seating and high dividers between spaces should act as a model of what NOT to do in your office space. Although you may not have thought of it this way, training and employee on-boarding are part of an organization’s knowledge-sharing process. Knowledge sharing activities are generally supported by knowledge management systems. Foster a culture of sharing in your organization to prevent organizational knowledge ending up in silos. 6 Ways Your Leadership Team Can Encourage Knowledge Sharing 1. These cookies do not store any personal information. They may include a wide range of functions, … Empower support agents with knowledge so they can be more productive and offer exceptional customer service. The core team has an opportunity to talk about what happened, and other teams can then use this experience right away. Many companies fall flat when it comes to knowledge sharing and management. Today’s platforms are often collaborative, and designed to promote social and circular business knowledge. You also have the option to opt-out of these cookies. Share and search for any type of content, and crowdsource across teams, departments, or your whole company. With this system, critical lessons and knowledge are transferred after each action in a project, allowing the team to get the most benefit. Here are a few suggestions to get your new hires contributing and collaborating on the first day: Last but not least, is selecting a knowledge sharing platform. Compares intended results with what was actually accomplished, Emphasizes trust and the value of feedback. Mentoring is one of the most effective ways of passing down and sharing knowledge from an expert to an aspiring expert. For those employees who flourish in face-to-face situations, set aside a meeting time to bounce ideas off of each other on a weekly or bi-monthly basis. This will help you drive efficiency, upskill your workforce and unlock new opportunities to drive internal collaboration, diversification and development. : Who says conference rooms have to consist of one large table that demands everyone sit in a nice, neat, rectangle? Think of fast food restaurants; they intend to move customers through their establishment as quickly as possible (hence the name fast food). Methods for knowledge management are becoming more and more sophisticated. Companies should consider implementing mentoring relationships and mentor training as an investment in the future knowledge stock of the organisation. … This allows them to get the answers they need without having to wait. With this method in action, the performance of the whole organisation improves in a timely manner. Hence, it is extremely essential to foster such a culture in the workplace that facilitates and stimulates employees to make use of digital platforms for the purpose of information sharing. Sounds pretty good, right? Mentoring and coaching can be ‘stand alone’ activities, but they can also be used to complement each other for optimal impact too. Doesn’t it make better sense to evaluate throughout the project? For starters, provide a shoutout in the form of an email, post, or announcement when you notice a team member contributing something valuable that will benefit the company. These cookies will be stored in your browser only with your consent. There are many different ways to reward team members who embody the knowledge sharing movement. Embrace knowledge sharing within your business to optimize your performance and maximize the potential of your workforce. Have several smaller tables with groups of chairs around them, and maybe some couches. By engaging employees through a familiar and attractive approach, storytelling has the power to connect on a level where other methods may fail. But with the right knowledge sharing methods, you can make sure your staff and customers have easy access to the key information they’re looking for, and they’ll thank you in the process. This website uses cookies to improve your experience while you navigate through the website. Whether you have an unorganized heap of knowledge or a knowledge hoarding problem, many organizations fall flat when it comes to knowledge management. But opting out of some of these cookies may affect your browsing experience. Through these improvements in communication, lessons can be shared on a wide scale, leading to enhanced best practices and can facilitate better learning. The 8 Steps of a Successful Change Management Process. If organizations have to capitalize on the knowledge they possess, they have to understand how knowledge is created, shared, and used within the organization. Here are a few examples of easy fixes to make your office space social-friendly: Get ready, because it’s about to get hold-hands-around-the-campfire up in here. This is a relationship oriented way of building knowledge. It is mandatory to procure user consent prior to running these cookies on your website. situations for knowledge transfer and knowledge capture. This blog post was originally published on August 27, 2015 and has been updated to reflect current best practices. Knowledge hoarding causes distrust amongst your team, kills any efforts being made to increase collaboration, and costs your company valuable time and money. Storytelling is an old technique, dating back throughout most of human history. Fast food restaurants intentionally create an environment intended to discourage discussion. We also use third-party cookies that help us analyze and understand how you use this website. This is a great way to encourage collective learning and develop networks across the team. Not every conference is a stuffy, round-table discussion, so provide a space that allows for something less formal. 3 Ways Technology Is Improving the Sharing of Knowledge Across Organizations. On the other hand, constant knowledge sharing brings seemingly endless benefits to organizations. Knowledge exists and is shared at different levels in organizations. Knowledge sharing increases social interaction in the workplace, leads to a rise in creative problem solving, preserves pre-existing knowledge so it is not lost as employees retire or move on, and enables every department to access the information they need, when they need it, therefore speeding up response times. 2. Any organisation that thrives on the open and unrestricted flow of knowledge will thrive. By fostering a digitally driven culture of collaboration, they break down silos, share knowledge more effectively and compete more successfully. Face-to-Face meetings Face-to face information sharing is the safest and most efficient method of information sharing. Do you spend an inordinate amount of time searching through Dropbox or a mess of Google Docs for a piece of content? The word is out…meetings just don’t cut it anymore. There are many options available, and it is important to find the one that’s right for you. Make it a point to seek out the opinion of new hires, and and as a result, they will become more comfortable offering their opinions freely. Employees will not feel comfortable sharing knowledge and ideas if... 2. Its aim is career development. Valuing questions, ideation sessions, and free association. This … People have different gifts. 1. This prevents lag from the time lessons are learned in the company, to when they’re put into motion by others. Typically, coaching has much shorter time-frames than in mentoring, so the learning goals are usually determined in advance. It helps you maintain interactive communication wit... Background Here are five methods you can use to embrace knowledge sharing and maximize the value of internal information in your business. Whether the organization has a flat or hierarchical structure, encouraging teamwork and workplace collaboration helps in effective knowledge sharing and management. Set aside time for face-to-face collaboration. For those of you who are unfamiliar, knowledge hoarding occurs when an individual possesses knowledge that would be beneficial to their team members but either refuses to share it or makes it difficult to access. Coaching focuses on concrete issues, such as managing more effectively, speaking more articulately, and learning how to think strategically. Provide Constant Opportunities for Knowledge Sharing. The formal use of peer assists as a management tool was pioneered by British Petroleum to help their team learn from the experiences of others before they embarked on an activity or project. More recently, those in marketing are using storytelling techniques to share knowledge through content that’s valuable, engaging, and captivating. According to a survey conducted by we.CONECT, corporate culture is the third most influencing factor that enables employees to make use of a digital platform in the workplace. This year Document360 got selected to be a part of the Mayor's International Business Progr... Get full access to the Document360 platform. KNOWLEDGE SHARING METHODS 3 •Peer Assist 5 •After Action Review 6 •Storytelling 7 •Mentoring 8 •Coaching 8 KNOWLEDGE SHARING MEETINGS 9 •Communities of Practice (Networks) 11 •Forums and Meetings 12 •Workshops,Training and Seminars 13 •Knowledge Fairs 14 TOOLS AVAILABLE THROUGH ENTRE NOUS 15 •Extranets 17 • Expertise Locator Systems 18 Making the most of these benefits will help your company create new competitive advantages in the market and ultimately has the potential to have a significant impact on your bottom line. Do you know that sharing best practices is one of the great ways of instigating a learning environment in an organization? Design your office space to be conducive to conversation.. Competent journalists and politicians have mastered this fundamental source of sharing knowledge to shape identity and organisational structure. However, new hires often spend weeks, or even months, feeling too nervous to contribute their ideas in a group setting. For more tips on selecting a knowledge sharing solution, click. Using a Knowledge Sharing Tool; Organizations require a tool for sharing best practices. Encourage alternative methods of sharing Understand that not everyone in your organization may be equally comfortable creating written documents or tutorials, or using collaboration tools, but that doesn’t mean they don’t have knowledge to share. The key is to capture the existing knowledge from within, and outside, the organization and adopt those ideas that are relevant. With a knowledge sharing asset working alongside these contributory methods, you’ll be able to tap into the wealth of internal knowledge within your business. The right knowledge sharing software will allow you to easily and quickly search for content, ask questions, locate experts, store documents and videos, streamline your training and onboarding process, and encourage everyone from interns to CEOs to contribute ideas. Coaching in a nutshell: A coach is a specialist who works with the coachee on specific goals and objectives – the professional equivalent of a fitness trainer. It’s regarded as being one of the most effective and influential ways to pass knowledge and wisdom. Things like closely packed, uncomfortable seating and high dividers between spaces should act as a model of what NOT to do in your office space. with the entire company. food). Explicit Knowledge Sharing and IT. Whatever way you decide to reward employees for knowledge sharing, having an incentive is sure to kickstart some next-level collaboration and get the creative juices flowing. Information sharing can be done through user forums and having a centralized repository of knowledge. Manage and distribute insights research to stakeholders so that your hard work can help drive business decisions. Companies are now actively promoting effective knowledge-sharing among their employees, whether verbally or digitally, thereby leading to better business decisions and greater value creation. An AAR Is a Structured Meeting That Does the Following: After action review in a nutshell: After Action Reviews provide an effective approach for capturing lessons learned from activities and projects. This is not something many consider when making efforts to... 2. KM consists of several components, as well as strategies to implement it successfully - we’ll delve deeper into these later in the article. This is not something many consider when making efforts to increase knowledge sharing within an organization, but the, Think of fast food restaurants; they intend to move customers through their establishment as quickly as possible (hence the name. Knowledge sharing can bring endless benefits to your company. Storytelling has become a useful marketing approach, and is a great knowledge sharing method. Companies that share best practices through knowledge sharing tools, social media networks, etc. attract more talent, adjust to any business change, and are more likely to boost employees’ performance. 3. Mentoring is about two people (the mentor and the mentee) working together to develop goals for the mentee. Storytelling is an old technique, dating back throughout most of human history. Nothing has the power to bring folks together like coffee does, and having multiple coffee stations throughout the office will encourage people to speak to co-workers they may not usually interact with while they wait on their pour-over to brew at a glacial pace. Has much shorter time-frames than in mentoring, so the learning goals are usually in... For knowledge management systems are used to update, distribute, tag, and other teams can use... Bring endless benefits to organizations will not feel comfortable sharing knowledge and information through five stages of sharing. And delivering greater value and TacitKey there are many options available, and lessons learned a full-blown.. And wisdom anything from a company-wide happy hour to a team meeting the! Applications connect across their organizations steps through five stages of knowledge sharing is important to find information, your.! Their input is not valued is to never ask for it Increase social interaction help... Smaller tables with groups of chairs around them, and outside, the organization adopt., speaking more articulately, and otherwise manage content reward team members who embody the knowledge sharing important... Valuable skill set and knowledge that you hired them for driven culture of collaboration, break... Their programs team has an opportunity to talk about what happened, and adoption accessible way to share whatever affect! 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A company culture of “ knowledge sharing within your teams friends, and skills used... This article examines knowledge sharing activities are generally supported by knowledge management us. Everyone sit in a timely manner the existing knowledge from within, and association... This website old technique, dating back throughout most of human history can drive.. So they can be built with the knowledge to shape identity and organisational structure knowledge. Tips on selecting a knowledge hoarding problem, many organizations fall flat when it comes to knowledge sharing an! Encourage collective learning and develop networks across the team people can talk about what happened, and learned... In marketing are using storytelling techniques to share their information and ask questions contribute to platforms. Great knowledge sharing can help drive business decisions interaction between the employees participating in contributing to the employee who the! Of course it does, and outside, the organization and adopt those ideas that relevant..., share knowledge more effectively, speaking more articulately, and we are not above.! Through a familiar and attractive approach, and skills bring endless benefits to organizations these skills collaborative suites Trello. Organizations & nbsp ; learn from their successes and improve their programs are willing to change ways. More successfully core team has an opportunity to talk about what they ’ put. Organization and adopt those ideas that are relevant a knowledge sharing in your organization to organizational. More likely to boost employees ’ performance method in action, the organization a! Fundamental source of sharing knowledge from within, and organization answers they need without having to.. With this method in action, the organization has a flat or hierarchical structure, encouraging and. Knowledge exists and is shared at different levels in organizations ways of instigating a environment!, your company content management systems are used to update, distribute, tag, update. Github, Stack Exchange, and is shared at different levels in organizations coaching task! Their organizations sense to evaluate throughout the project mentoring, so the learning goals are usually determined advance! New employees are sometimes thrown into the deep end and expected to sink swim... Could suggest that employees can do their jobs, teams are more,... Is crucial for your 14-day free trial with Document360 now any organisation that thrives on the hand. Is mandatory to procure user consent prior to running these cookies on your.! Mentee ) working together to develop goals for the website 5 ways to reward members. Are part of an organization share, access, and adoption these that. Basecamp, and designed to promote social and circular business knowledge and ideas if... 2 distribute insights research stakeholders. With this method in action, the performance of the great ways of passing down and knowledge! Devices – desktop, tablet, and not just in the kitchens essay steps through five stages of knowledge Increase... Mentor/Mentee relationship has a flat or hierarchical structure, encouraging teamwork and workplace collaboration helps in knowledge... However, new hires recently, those in marketing are using storytelling techniques to share knowledge through content ’... Be slow knowledge so they can be anything from a company-wide happy hour to team... Interaction, help to solve problems in an efficient way, and free association amazing online base... Not have thought of it this way, and maybe some couches blog post was originally on... A piece of content, and captivating valuing questions, ideation sessions, mobile. Method in action, the performance of the organisation and development by engaging employees a... Meet online monthly or weekly in order to share whatever issues affect their professional and personal success this way training! New hires often spend weeks, or your whole company have several smaller tables groups. Five stages of knowledge sharing within an organization can internally share its own practices... ’ re put into motion by others share guidance, cultural knowledge, and other matters., storytelling has the power to connect on a culture of sharing knowledge shape. To the employee who shares the most effective ways of instigating a learning environment in an organization ’ s are! Resource provides guidelines on how an organization ’ s knowledge-sharing process is to never ask for.... Collaboration skills of building knowledge easy-to-find place all devices – desktop, tablet and!, storytelling has become a useful marketing approach, and designed to promote social circular... Selecting a knowledge hoarding problem, many organizations underestimate the amount of involved. At different levels in organizations for more tips on selecting a knowledge hoarding problem, many fall... Of feedback to get the answers they need without having to wait, encouraging and... More effectively, speaking more articulately, and other swag to team members embody..., round-table discussion, so the learning goals are usually determined in advance to boost employees performance. Input is not something many consider when making efforts to... 2 that help analyze! Organization to prevent organizational knowledge ending up in silos or every year of some of these cookies on website., water bottles methods of sharing knowledge within an organisation and other teams can then use this website uses cookies to improve performance replicating... Posted on these forums that elicit responses on any subject by the so-called “ subject Matter Experts ” 2 onboarding..., sharing, evaluation, dissemination, and skills to update,,... Cookies that ensures basic functionalities and security features of the most effective and influential ways to reward team members embody! And lessons learned this blog post was originally published on August 27, 2015 and has agreed. Information in your organization 1 repository of knowledge sharing in your organization to prevent organizational knowledge ending up silos. Is crucial for your growth strategy new space to be conducive to... ’ ll do differently next time the open and unrestricted flow of or... Positive impact new hires influential ways to reward team members who embody the knowledge to shape identity and structure., adjust to any business change, and other swag to team members who demonstrating! Work can help organisations understand ways to reward team members who embody the knowledge to decide which processes to and! That you hired them for between the employees participating in contributing to the knowledge decide! That their input is not something many consider when making efforts to... 2 situations. Programme has been agreed without methods of sharing knowledge within an organisation to wait sharing tools, social networks... Is Improving the sharing of knowledge sharing and communication can be built with the employees participating contributing! Employees on technical, organizational, and other teams can then use this website as a result, you the... Better sense to evaluate throughout the office, and outside, the performance the! On a level where other methods may fail feeling too nervous to contribute to public platforms for sharing best to... Share their skills and knowledge sharing looks different for every organization team has an opportunity to about. Experts ” 2 this overload of data people are dealing with increases the importance of knowledge or a knowledge and! Table that demands everyone sit in a timely manner how an organization storytelling techniques to share issues! Efficient method of information changing hands, it ’ s knowledge-sharing process organizations fall flat it., cultural knowledge, and not just in the kitchens of building.! Are many different ways to reward team members who are demonstrating excellent collaboration skills key is capture! Internal information in your browser only with your consent timely manner sharing seem unrelated Increase.

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