You can still travel with a printed copy of your emailed documents if the posted documents don’t arrive in time. To read more about our golf cover, please read the policy wording booklet that corresponds to the policy you have/are interested in purchasing or to add cover to an existing policy, please contact us. MAPFRE ASISTENCIA Compania Internacional de Seguros y Reaseguros S.A., trading as MAPFRE ASSISTANCE Agency Ireland, is authorised by the Direccion General de Seguros y Fondos de Pensiones del Ministerio de Economia y Hacienda, Spain, and is regulated by the Central Bank of Ireland for conduct of business rules. If you would like your documents resent through the post, you have lost your quote number, or if you have any other problems accessing your documents online, please, You should report any loss or thefts of passports to the local police in the country you are in as soon as possible. If you have purchased an annual multi-trip policy, cover only starts on the chosen start date of your policy. Insure and Go Travel Insurance does provide cover for annual multi-trip policies for up to a age of 100 and will also cover you … !. The lady(who was not the lady who took my original policy quotation) This lady said that 'they will have to listen to the phone call again' I assume this means … The policyholder is allowed to cancel the policy during this period and get a refund Types of policies Free-look period is available only for life insurance policies. To cancel the insurance please contact us or email [email protected] However, this can be referred to our Underwriting Team and assessed on a case by case basis. All rights reserved. Policies can be extended only once and only up to the maximum trip duration (see table below) and you will need to pay an additional premium for the extended cover. Please note: – Winter sports cover only applies if you have chosen and paid the appropriate extra premium for the winter sports option or you have purchased an annual multi–trip policy. This includes extra cover for your golf equipment, cover for hiring golf equipment if yours is delayed, lost or damaged and also cover for green fees. If you will be doing an activity that the terms and conditions state there is no Personal Accident or Personal Liability cover for, it is just these two sections of your travel insurance that will be excluded. Gestational diabetes (diabetes arising as a result of pregnancy), Gestational hypertension (high blood pressure arising as a result of pregnancy), Pre-eclampsia (where you develop high blood pressure, carry abnormal fluid and have protein in your urine during the second half of pregnancy), Ectopic pregnancy (a pregnancy that develops outside of the uterus), Molar pregnancy or hydatidiform mole (a pregnancy in which a tumour develops from the placental tissue), Post-partum haemorrhage (excessive bleeding following childbirth), Retained placenta membrane (part or all of the placenta is left behind in the uterus after delivery), Placental abruption (part or all of the placenta separates from the wall of the uterus), Hyperemesis gravidarum (excessive vomiting as a result of pregnancy), Placenta praevia (when the placenta is in the lower part of the uterus and covers part or all of the cervix). If you have an accident and injure yourself, you will still be covered for medical expenses, but you will not be able to claim under the separate Personal Accident or Personal Liability sections. On 26 Feb we took out Policy no MS/IG/304130/24880287 for a trip to W.A., then they extended the border closure dates, so we had to cancel everything. InsureandGo offer a range of policy types, so we’re sure to have one that fits your holiday plans. Payments by credit or debit card are instant but may take time to show on your statement. Please note that Algeria, Israel, Jordan, Lebanon and Libya are not included in our European policies and can be covered on our Worldwide (except the USA, Canada, Mexico and the Caribbean) and Worldwide areas. Please speak to one of our agents via Live Chat, email us on [email protected] or call us on 0333 103 0030. We use cookies to improve your experience of our website. Ski racing or training (non-professional)*, Ski racing or training (non-professional), Our statement about gender pay gap equality, If you are a resident of England, Scotland, Wales, Northern Ireland or the Isle of Man and you will be travelling to the Channel Islands, you will need to purchase a European policy to be covered, If you are a resident of the Channel Islands and you will be travelling to England, Scotland, Wales, Northern Ireland or the Isle of Man, you will need to purchase a policy which covers Area 1 (see the question below). However, for those whose cards have expired, you will not be able to apply for a replacement card. All EHIC cards issued before the end of 2020 will be valid until their expiry date (on the front of your card), entitling you to reduced cost or free state healthcare within the EU countries that you visit. If you are purchasing an annual multi-trip, you are only covered from the date you choose to start your policy. By using our site you agree to the use of them. We can cover your golf clubs up to the valuables limit as defined on your policy. If you already have a policy and there has been a change in your medical status, please contact us. If you’re not travelling to one of these countries you can upgrade your annual multi-trip policy to include worldwide cover for an additional premium. To cancel by e-mail, send your request to [email protected]e. To cancel by post, send a letter to: Customer Service Department. When you buy your policy, you can choose between standard excess, double excess or you can waive the excess on the policy completely. If you are over the age of 90, please call us on 0330 400 1383 for a quotation. Please contact us if you to wish to amend a traveller’s name. At InsureandGo, we take data protection very seriously. Please be aware that we will not cover any claim arising from you not getting the necessary vaccinations. These policies cover one trip abroad, on the dates you choose, and cover ends when you get back home. Alternatively, find the answer you’re looking for by choosing one of the categories below: If your travel company goes into administration, please contact The Civil Aviation Authority, who should be able to help you under their ATOL scheme. You will not be covered if you take part in the following winter sports activities: Ski flying, ski jumping or ski mountaineering. Insure and go told us we would not be covered so we cancelled our holiday. InsureandGo offers unlimited cancellation cover under our gold policy, and up to $15,000 in cancellation under our silver policy. The Lapland region stretches across Finland and Sweden and is included under our European travel insurance policies. Unfortunately, we may not be able to cover you if you have already left the UK. At 1.20pm on 24 Aug 20, I rang to cancel the policy as we would not need it.. If you have any questions about your renewal, please contact us to speak to a member of our sales team. You can purchase a travel insurance policy online in just a few minutes. In both eyes if your name is added to the Register of Blind Persons on the authority of a fully qualified ophthalmic specialist; and. Your travel insurance will cover you for other medical costs which are not covered under the EHIC arrangement or alternative reciprocal health agreement, subject to the terms and conditions of your policy. You need to ensure that the policy covers you for all the regions that you plan to travel to and certain terms and conditions will apply. If you would like your documents resent through the post, you have lost your quote number, or if you have any other problems accessing your documents online, please contact us. You can pay for your travel insurance using a credit or debit card, or by cheque. Here is a list of the maximum trip durations: Silver, Gold and Black single trips 365 days (31 days if aged over 65), Bronze, Silver, Gold and Ski Backpackers (maximum age of 65) 18 months. Please note that we only offer limited cover for claims relating to COVID-19, SARS-COV-2, or any mutation of these. Please be aware that the posted documents can take 5 to 10 working days to arrive. Do you agree with InsureandGo UK’s 4-star rating? For further information, please contact our customer services team. To arrange this, please contact us. If you die, we will pay the amount shown in the table of benefits on page 4 (this is limited for children aged under 18). If you are not a qualified scuba diver or you are qualified but will be diving more than 30 metres, you will need to pay an additional premium via either adding our online hazardous activities option at the time of purchasing your policy (this provides you with up to 15 days cover for this activity throughout the term of your policy) or by contacting us to add this cover to your travel insurance policy. Yes, everyone on an annual multi-trip policy is entitled to travel independently, but children under 18 who travel alone must be dropped off and picked up by a responsible adult aged 18 or over. You can get details of your local FCDO office wherever you are by calling. * For trips within Area 1 there must be a minimum of 25 miles radius between your home and your pre-arranged and booked accommodation. We can also send you your policy details in a text message to your mobile phone. We will write to you 21 days before your annual multi-trip policy expires to remind you that your policy is coming up for renewal. We will not cover any claim directly or indirectly linked to any declared and excluded pre-existing medical conditions where we cannot offer cover for the condition(s). I have been trying to cancel my insurance for the last 8 days now.A week ago I recieved an email saying my request has been forwarded to the Cancellations department on Jan No. Mountain rescue is covered on our policy provided you have paid the appropriate winter sports premium, or you have arranged an annual multi-trip which includes winter sports cover for free. Check the list of activities here, for which, if you require cover you would need to pay an additional premium via either adding our online Hazardous activities option at the time of purchasing your policy (this provides you with up to 15 days cover for any of the listed activities throughout the term of your policy) or by contacting us.0330 400 1383. We can help you by offering you a range of different travel insurance choices to help you decide what might be appropriate for you. We provide cover under this policy if something unexpected happens. In most cases your insurer will wait until the policy needs to be renewed then refuse to renew the policy. The quickest way is to register your claim online – just login to your policy using your policy number, surname and date of birth, then select which section of cover you need to claim under. We’ve made it easy to find the tools and information you need. We cover all of the following activities in our winter sports travel insurance: Please note: Activities in the above list marked with * carry an increased medical excess of £250 and cover under the Personal accident and Personal liability sections does not apply. When you submit your personal and payment details to InsureandGo online, they are encrypted to ensure that no-one else can read them. For further information on this, please click here. and we pensioners always seem to be prime targets. While some of the more technologically-inclined insurance carriers out there may allow you to cancel your car insurance online, oftentimes a simple phone call is most efficient. You can get details of your local FCDO office wherever you are by calling +44 (0)20 7008 1500 (0870 606 0290 within the UK) or by visiting the FCDO website. If you need to extend your policy, please contact us. We do not consider pregnancy or childbirth to be an illness or injury. 22-26 Prospect Hill. Please note that InsureandGo do not hold your payment details. The FCDO will issue you with replacement travel documents so you can travel back to the UK. Most car insurance policies state that you can cancel your policy at any time. As long as your phone is under 36 months in terms of age, with Insurance2go, your cover will begin as soon as you have purchased your policy. Add up the total cost of all your bookings to see if your cancellation limit is enough to cover you if you end up cancelling your trip. You can contact them on: If you are abroad and trying to get home Just contact us and we can extend your cover until you return to the UK. Yes, you are covered for up to 3 bungee jumps free on all of our travel insurance policies. Please note: if you are aged over 65, we can only insure you for a maximum of 31 days on both single trips and annual multi-trips. Our friendly customer service agents are on hand to help if you need to change … Cancellation by the Insurance Company: Generally, the insurance company has no right to cancel an insurance policy unless the policy itself explicitly reserves and ensures their right to do so. You can cancel your policy^ with us and obtain a full refund if you cancel within the 14 day cooling off period provided you have not departed for your journey nor have you made any claims on this policy^. Not replying to contacts for months. How to change your policy. To cancel by email, send your request to [email protected] To cancel by post, send a letter to: Insure & … You can use a LIC policy cancellation letter format which is not only the most effective way but doesn’t require you talking to the … You can confirm this by looking for the padlock icon which appears either next to the address bar or in the status bar on the payment page. We can cover you to travel to multiple destinations as part of one trip. For more information see our policy wording booklets or contact us. If you don’t, you could be on the hook for unpaid premiums and may wind up having to pay more for insurance later. We define a UK resident as being someone who has been living in the UK or the Channel Islands for at least six of the last 12 months. Jet2 said claim on your insurance from INSURE AND GO. To purchase a policy for someone who is under 18, please contact us. You can check this online at www.gov.uk/knowbeforeyougo. Notify your insurer of your intentions to cancel your policy once your new insurance provider has your new policy ready. You can cancel your policy at any time by contacting us in advance of the date you wish to cancel. You might also find the answer in our policy wording booklets, which you can find here. Please note: You will not be covered for holiday cancellation until your policy start date.Choose today’s date if you want cover as soon as possible. I'll tell Insure and Go that Mary from Yahoo asked me to help her. Please note that we are currently unable to process any claims forms or documents received through the post. We hope that your trip goes ahead as planned, but sometimes things go wrong and you may need to cancel. Galway Our Backpackers policies can cover trips of up to 18 months in length and our single trip policies can cover trips of up to 12 months. Provided you have an InsureandGo travel insurance policy with cover for medical expenses included, you will not need to purchase additional cover. Click here and enter your quote number, name and DOB to access your documents. For example, if you will be travelling to India, stopping off for a week in Bulgaria, you will need to choose the Worldwide (except the USA, Canada, Mexico and the Caribbean) as this area includes both of those countries. For example, if you chose to start your annual multi-trip on the 1st December, you will not be covered if you need to cancel your holiday on any date before the 1st December. Your permanent total disability caused by an accident during your trip that: The permanent loss of use of one or more of your limbs, at or above the wrist or ankle. You should report any loss or thefts of passports to the local police in the country you are in as soon as possible. The emailed documents can take up to 5 minutes to arrive in your inbox. We can deliver your policy by post and by email. Unfortunately, we can only cover ski and ski training on a non-professional basis. Please note that we would need confirmation of the name change (for example, a marriage or Deed Poll certificate). Insure and Go have been less than helpful, putting extra requirements and barriers in our way, they did advise us we have 6 years to claim (I now know why)! Please enter your current ages. For example: InsureandGo travel insurance policies are broken down into the following geographical areas: If you are unsure which area your trip falls into, please contact our customer services team. The first step is to tell your car insurer that you want to cancel. To check the policy exclusions, take a look at the policy wording booklet that is relevant to the policy that you have/are interested in purchasing. You will need the crime reference details they provide for the LS01 (which is the Lost or Stolen Passport Notification) form. We had the unfortunate circumstances of having to claim on our annual policy when our child fell ill whilst abroad. We are unable to provide cover for events that arise that were known about at the time you booked your holiday or purchased your travel insurance. An insurance policy which includes cancellation cover will mean you are reimbursed for the cost of flights, accommodation, visas and paid for excursions or activities, in the event that you need to cancel your travel plans due … Check out what 21,504 people have written so far, and share your own experience. To cancel your travel insurance and claim your refund, you will need to contact us in writing or by email. Any blood circulatory condition including, but not limited to, high blood pressure, hypertension or high cholesterol; Any neurological condition including, but not limited to stroke, brain haemorrhage or epilepsy; Any breathing condition including, but not limited to, Asthma, Emphysema or Chronic Obstructive Pulmonary Disease (COPD); Any bowel condition including, but not limited to, Crohn’s disease or Irritable Bowel Syndrome (IBS); or. We do not have a maximum age limit. To read the terms and conditions that apply to cancellation cover, please read the relevant policy wording booklet. Some of the more extreme activities, like sky diving, aren’t covered automatically. If you are purchasing single trip or Backpacker travel insurance, you will need to start your policy on the day that you leave to go on your trip. Irrecoverable loss of sight (see definition below) in one or both eyes for a period of at least 12 months. Foetal Growth Retardation due to Placental Insufficiency, Glacier walking or trekking (under 2000m), Glacier walking or trekking (over 2000m but under 6000m)*, Ice climbing under 100m (fully supervised)*, Off piste skiing/snowboarding (except in areas considered to be unsafe by resort management), Glacier walking or trekking (over 2000m but under 6000m), Ice climbing under 100m (fully supervised). Any medical condition for which in the past 12 months, you or any person insured on the policy has been referred to or seen by a hospital doctor or surgeon other than an A&E Doctor, or needed in-patient treatment in hospital. If you are looking for cover for the whole season, you can be covered with our Backpackers or single trip policies. The Government plans to introduce a new UK Global Health Insurance Card (GHIC) and we await further information on when this will be implemented. The countries of Egypt, the Canary Islands, Morocco and Tunisia can be covered with our European travel insurance policies. Please note that it can take up to 14 days to process cheque payments. We also hold your details according to the Data Protection Act 1998. * The product information contained on this website is a brief summary only. Click here to get a quotation and buy your travel insurance online. Please contact us to arrange this. We honestly couldn’t fault Insure and Go. I wish I had read reviews before taking it out. Please be aware that for the purposes of our policies, we define the UK as being England, Scotland, Wales, Northern Ireland and the Isle of Man only. If you are still having problems processing your payment, please contact us. How to cancel car insurance. For health insurance policies, the term … Normally, we say to allow between 5 to 7 days between you buying your policy and your documents being received in the post. I helped my son make a claim as he had to cancel a holiday (flight and air bnb accommodation) due to having to have an operation. original receipts). We will be able to amend the details on your policy at no extra charge and also resend the amended documents to you by post or by email. If you are yet to travel and would like cover for an alternative holiday Just contact us within 30 days of the travel company going into administration, and we will do our best to move your insurance to cover your new travel dates. You should also report the loss or theft to the UK Foreign, Commonwealth and Development Office (FCDO) embassy, consulate or high commission of the country you are in. In 2018, InsureandGo reported providing 3.1 million travel insurance … Insure&Go Ireland Ltd. Ireland Assist House. It does not matter if you have a birthday after you buy the policy; we just need your ages at the time your purchase the policy. If you have changed your device you may be able to update your cover if your new device meets the eligibility criteria of the policy. If you have lost your policy documents, you can retrieve them online. I feel that this is a mistake on Insure and Go's part and that it will incur a costly extra.What doesn't in this day and age? 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