It’s a simple KPI formula: MTBF = Operating time (hours) / Number of Failures. The mean time between failures metric is the average operating time between failures. Interview questions and answers – free download/ pdf and ppt file maintenance engineer KPI In this ppt file, you can ref KPI materials for maintenance engineer position such as maintenance engineer list of KPIs, performance appraisal, job skills, KRAs, BSC… How you are going to get there, and how well you are performing the tasks that take you there. Somewhere in between those will be the optimum number of KPIs for your organization relevant to its size, asset base, and risk profile. Simple right? Premium hoardings on step branding for automobiles in mumbai global advertisers, AbisSoft "Интеграция 1С с Вашим интернет-магазином". Maintenance decisions must be data-driven to be effective. ♦ Total Maintenance Cost / Total Manufacturing Cost: This metric is a useful benchmark at a plant and corporate level. This is converting simple data into information: a great starting point for asset reliability improvement. Ratio of engineers to schedulers – this KPI is the best method to determine the planner/scheduler workload. See our User Agreement and Privacy Policy. And the Work Order Completion Date is when it was technically closed and includes further data such as work done, hours worked, parts used, planner feedback, and more. As an example, let’s say we are manufacturing hand sanitizer by the liter. Now, this metric is common in most industries. : the objective must have criteria that measure your progress towards the accomplishment of the goal. Laurie Gilmer, P.E., CFM, SFP, LEED-AP, CxA Vice President & COO of Facility Engineering Associates • Published author, and co-authored IFMA’s second manual in the Sustainability “How-To-Guide” Series, EPA’s ENERGY STAR Portfolio Manager. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. This KPI is critical in analyzing the types of work requests that consume maintenance resources. Typically the maintenance costs per standard unit of production are measured over a specific period, i.e., monthly, quarterly, or annually. KPI are looking for a maintenance engineer who also has welding experience for one of our clients based in the outskirts of Knutsford. KPI are looking for a maintenance engineer who also has welding experience for one of our clients based in the outskirts of Knutsford. This can only be a good thing. And this is where a modern, analytical and digital EAM software is worth its weight in gold! Maintenance engineer kpi 1. The maintenance costs metric is flexible and can be applied to one asset, a collection of assets, or a plant as a whole – even multiple plants under an organizational umbrella. They’ll fix the problem but they won’t prevent it from happening again. There is a vast selection of potential metrics to choose from. In the modern drive towards industry 4.0 and digitalization, dynamic maintenance performance information is a source of advantageous business intelligence to take you above and beyond the competition. 70% of the companies' lack awareness of which assets require maintenance which leads to unpredictable failures and costly downtime. BSRIA also undertakes independent client-satisfaction surveys to examine the strengths and weaknesses of a service provider not currently reported on. In what ways does your media product use, develop or challenge forms and conv... Marion Steff (December 2016). We will look at five of them in detail with a couple of maintenance kpi formulas. Work order management. Measurable: the objective must have criteria that measure your progress towards the accomplishment of the goal. Or if your facility is already great, then pat yourself on the back right now. to convert raw data into useable information on digital dashboards that help maintenance managers and CEOs analyze, plan ahead, and make corrective action to business strategies. Interview questions and answers – free download/ pdf and ppt file Project scope document prepared and agreed upon by stakeholders. So, KPIs studied should be industry specific. Good maintenance KPI selection gives us an overview of the situation in our plant—the past is clear and so is the future. maintenance engineer KPI 4 Often Overlooked KPIs for Measuring Software Development Productivity Most software development performance metrics suffer from 2 major deficiencies. Did you know that KPIs can also be leading or lagging? You can also read our article about Reducing Maintenance Management Cost here. That word makes some people smile. Example KPIs. The metrics that you measure and track depend completely on your organization’s goals and objectives. This is because the cost comes at the end of the maintenance process. Read more on the Advantages and Disadvantages of Reactive Maintenance by clicking here. Achievable: Attainable and not too difficult to achieve. It usually differs a bit from company to company but on a broad basis: 1.Keep the production continuous. 1. Measured by checking files for scoping document, stakeholder comments, and resolution of stakeholder comments. You are providing a target to aim for as well as reflecting on your performance and achievements. Capacity utilization measures how much a line, plant, or factory uses its total production capacity. Maintenance analytics - in the form of KPIs - will help you measure and drive your maintenance performance to optimal levels. However, if you are a pharmaceutical company, your best-to-worst plant may range from 1.5 to 6 percent. Each objective has different standards for evaluating progress against the goal. difficult to achieve. Timely: With a clearly defined timeline, including a starting date and a target date. It is a metric generally used for maintenance planning actions. Some KPI's for my engineering group are as follows: Project files properly configured and kept up-to-date. Just when you need it, it cannot do the function you bought it for. And your findings will help to fine-tune your strategy so that the goals can be achieved. For this KPI, you should focus on lowering the % of reactive maintenance work orders as much as possible. According to Vanson Bourne research, Average downtime costs 240.000 US dollars per hour according to decision makers in Field service and Service management. If an asset failure causes you 3 hours of downtime, you lose $2,700.00 in just those few hours! They are items such as light bulbs, electronic items, or circuit breakers, i.e., when they fail, they are simply swapped out. Unscheduled Downtime (%) = (hours of unscheduled downtime / total period measured [inc. scheduled downtime]) * 100. Consider how many parts are produced every hour. This helps you identify how often you are missing necessary maintenance. What is the MTBF? A KPI is also a metric i.e. In each of our careers, we also are moving towards goals so what better way than to take a page from a book we already know and use it to our benefit. Maintenance managers have to know when work was completed to know whether their preventive maintenance program is working. They can help you chart a new and profitable course by providing a clear line of sight between maintenance tasks and overall organizational objectives. Having a good Maintenance Strategy in place, can reduce downtime by more than 30%! If this is high, then it follows that reactive maintenance and downtime will decrease in the future. For example, a bad maintenance technician will spend the day running around putting our fires. If you do it the right way, your organization will reap the benefits.... Lubrication. KPI Maintenance. If you continue browsing the site, you agree to the use of cookies on this website. They are the fundamentals of modern asset management. They are an endpoint you are reaching for. Getting EAM / CMMS implementation wrong is expensive and... Modern CMMS / EAM software can offer you so much more than its 20th century predecessors. It is always beneficial to use SMART goals when it comes to maintenance! As we now know, maintenance performance data converted to information is business intelligence. If you continue browsing the site, you agree to the use of cookies on this website. It is your responsibility to take advantage of that maintenance performance business intelligence to stay ahead of the game. (The machine is still functioning, but the operator has a concern and wants it checked before the next scheduled maintenance cycle). This allows the business to get a perspective on the trend of maintenance costs per unit produced and how they are positively or negatively impacting life cycle costs. Possibly the most important KPI in the world of field service is the first-time fix rate”. The average for North American business is about 7 to 8 percent. In this ppt file, you can ref KPI materials for maintenance engineer position such as Too many and people get confused. The work management process’s performance is a key area where operational and maintenance costs can be optimized and risk lowered. This breakdown maintainance is usually carried out in shifts. Counting the "Invisible"? Last month we turned out a million liters of the product for shipment. If you can fine-tune maintenance performance, then you can improve organizational performance, and lower costs and business risks at the same time. • 11 performance appraisal methods 2. But you may now be asking ‘what is SMART’? When you trend MTBF, then an increase in the metric is a good thing and will signify that the asset reliability in improving or increasing. The KPI dashboard featured in Maintenance Connection. KPIs for the maintenance department provides a suite of relevant measurements that can be used to measure department competencies. Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods. And you will be in control of your assets and production runs. But how do stakeholders get the information? maintenance engineer list of KPIs, performance appraisal, job skills, KRAs, BSC… On the other hand, lagging indicators are like looking in the rear-view mirror, i.e., the past. The most important thing in KPI maintenance is to reduce downtime of critical tools. Infographic: What do Maintenance Professionals REALLY think about industrial IoT? 103 Blanton Ln, Greenville, SC 29650Phone: +1 864.238.6188, Alfred Nobels Vej 27, DK-9220 AalborgPhone: +45 96 170 370CVR: 25309103, Alfred Nobels Vej 27, DK-9220 AalborgPhone: +45 96 170 370. But a field service management system that tracks punctuality as an engineer performance KPI can help to pin down other, less valid causes of poor punctuality, including engineer-specific ones such as taking excessive meal and coffee breaks, and lingering to chat to customers. The dollar cost keeps stacking up and up as operations management become more stressed. You don’t want to alienate people. In the reactive approach, failures occur unexpectedly, and technicians waste vital time in panic mode looking for manuals, spare parts, and special tools. Measuring to Ensure Success . But in industrial organizations world-wide, it... For organizations that suffer from unexpected failures and unplanned downtime, Failure Modes and... Key Performance Indicators (KPI's) for Maintenance, Why Maintenance Performance, Reporting, and KPIs are Critical to Organizational Success, Measure Maintenance Performance Indicators, According to Vanson Bourne, average industrial downtime costs are. Here are some examples of SMART maintenance goals: Writing SMART goals will help you question your maintenance processes. Here I am sharing you a complete presentation and Excel database for your convenience for free. The rationale behind measuring performance towards goals in our engineering … You may need to present your factory KPI data with Top management or may need to report them. You can measure maintenance costs, delivery, resources, quality, reliability, risk, and many others. Work Order Cycle Time = Work Order Completion Date – Work Order Creation Date (in days). And even more important is to reduce unplanned downtime. Management KPIs Laurie Gilmer, P.E., CFM, SFP, LEED AP, CxA Facility Engineering Associates November 7, 2017 . Think of the difference between an automotive dashboard and an airliner’s dashboard. Take the PM Compliance (%) metric, for example. Tracking your maintenance KPIs will also help you benchmark your organization against others in the industry. Some leading maintenance KPI’s, especially if they are linked to an incentive programme of any kind, may result in behaviour that you would like to avoid. Furthermore, 70% of the companies lack awareness of which assets require maintenance. 1. KPIs are used at different levels to gauge the success of an organization in hitting its targets. Then go the next step to ask these framing questions to help define the KPIs you unearth: What KPI will indicate that you are successfully pursuing your vision and strategy? According to engineers and CMMS experts, the following three KPIs are the most important for companies in any industry to track on a dashboard: Work Orders: Scheduled, Completed and Past Due. Non-repairable items use a different metric called mean time to failure (MTTF). And. These Key Performance Indicators are a solid way to ensure that the mechanical and maintenance department functions optimally; thereby, guaranteeing organizational success. There is a straightforward calculation to measure it: Unscheduled downtime losses ($ per hour) = parts per hour x profit per part. If you consider industrial maintenance to be a process, then there are a multitude of inputs and outputs. Pareto developed the 80-20 rule: 20 percent of a facility's assets and equipment consume 80 percent of resources. According to Vanson Bourne, average industrial downtime costs are 250.000 USD per hour, according to field service and IT decision-makers. Here’s how the reactive work KPI is calculated (SMRP Best Practices 5th Edition): Reactive work (%) = [work that breaks into the weekly schedule (hrs) / Total Maintenance Labor Hours] × 100. This leads to unexpected failures and expensive downtime. Clipping is a handy way to collect important slides you want to go back to later. Think in 1-hour timeframes. Relevant: Pertinent to your organization’s overall purpose and business or operations plan. The range of KPIs and PIs to use to monitor and focus maintenance on what is important to do include checking: the delivery and quality of maintenance work, the reduction in … Unscheduled downtime KPIs help maintenance managers analyze how successfully they have implemented maintenance strategies. "Call for quote!" Reduce work order cycle time by 15% over the next six months. A useful site level maintenance KPI to measure is the proportion of operating costs attributable to Maintenance per unit of production. MTBF is a well-known basic measure of the reliability of an asset or component. Reduce energy consumption by … Looks like you’ve clipped this slide to already. When we say repairable, we mean those assets or components that can be repaired when they fail, i.e., pumps, valves, and conveyors. You do not want to overwhelm people with information. Our month’s maintenance costs were $100,000. Implementing EAM Software: 4 Challenges and How to Solve Them, 10 signs you should switch to a new EAM system, Reliability & Availability: How to Get There with FMEAs and P-F Curves. Steelmakers are concerned with costs per tonne of steel, brewers per keg of beer, and carmakers per car. It can be achieved within the time set and with the resources available. Here are the 4 crucial field service KPIs that field service organizations should use to measure and improve operational efficiency as well as on-field operative performance. When you can plan all your maintenance activities, you will have stable, predictable costs. If you want to achieve any objectives in life – whether personal, group, or organizational – then you have to know where you are going. 4. So all KPIs are metrics but all metrics are not KPIs. Measured by checking them. Electrical maintenance engineer performance phrases 1.Attitude Performance Review Examples – electrical maintenance engineer Positive review Holly has one of those attitudes that is always positive. Measuring Downtime as a KPI, can help Maintenance Department t… Maintenance stakeholders, decision-makers, and key people of influence need digital dashboards and reports to get a rapid overview of maintenance performance and KPIs. Your concern must be the effectiveness and efficiency of the people, tools, and processes in terms of maintenance performance. It’s a competitive advantage. If your average trend is increasing, then you’ll have good reason to investigate the root causes. The concept of key performance indicators (KPIs) becomes relevant when considering how to measure the performance of the maintenance operation. The good news is that you're not the first organization to do this. Short description: the average amount of time between 2 consecutive failures Metrics are used to drive improvements and help businesses focus their people and resources on what is important. information about all the maintenance work the engineers perform in the field. The world class benchmark is <10% to 15%. But be realistic. The need for qualitat... No public clipboards found for this slide. For example if this KPI amounts to 50:1, it shows that 50 technicians’ tasks can be planned by one experienced scheduler in a stable, non-reactive environment. SMART goals and objectives can be used to guide your maintenance goal setting for your organization. Some are very valuable, some not so much. The simple KPI formula is: Maintenance Unit cost = Total Maintenance Costs / Standard Units Produced. They give you an immediate sense of direction, performance, and perspective. • 1125 performance review phrases Maybe you have delays in spare parts ordering, resource issues, planning problems, or unexpected spare part lead times. Improve labor time for scheduled maintenance tasks by 10% in four months. Utilize your EAM or CMMS software (What is EAM?) Regardless of whether you call them KPIs, metrics, or measures, deciding what you want to track is one of the hardest parts of performance management. This is just as applicable to maintenance as it is to life. Now let us have a look at a common work management metric. : Every goal should be well defined, clear, and unambiguous. You can begin by asking the questions stated above. And just as important here is to understand how downtime affects your costs! It is used to assess the reliability of a repairable asset. If you can trend this figure on a weekly or even monthly basis, then it will give you an excellent platform for maintenance cost improvement. Unscheduled downtime losses can lead to late deliveries, lost customers, high production costs, and revenue losses. Here are the 4 KPIs … KPI is also a number or a percentage but KPI is a metric which has the power to provide to the management some recommendations to improve performance/reduce costs. The purpose of Pareto charts and graphs is to present these results in a format employees can easily understand and interpret. Whether your asset is producing tonnes of steel or warming up your coffee in the morning, both can be critical to you, and you cannot have them fail! KPIs can also give insights into the behaviors of personnel maintaining the system. First, ask yourself what it is that you want to achieve. ALL metrics for software engineering fail because they ALL require software engineers to game the metric. So, what about the number of KPIs that you should have on your EAM / CMMS dashboards?Firstly, too few and you risk missing opportunities. If you need more KPI materials for maintenance engineer, The Maintenance Group then has bottom level KPIs identifying where the cost contributions come from that make-up the maintenance proportion of the … Equipment failure ( % ) = ( hours ) / number of planned maintenance against. Well you are performing the tasks that take you there maintenance which leads to unpredictable and. Help you chart a new and profitable course by providing a target to aim as. Usd per hour, according to Vanson Bourne research, average downtime costs 240.000 us per... Get to the use of cookies on this website 8 percent reports need to report them because. Improve labor time for scheduled maintenance cycle ) metrics suffer from 2 major deficiencies 7 percent and worst site be. Their people and resources on what is the best method to determine the planner/scheduler workload high, then you ll... Maintenance resources against the goal plan all your maintenance organization can determine which specific asset management fit. Failure ( MTTF ) not KPIs risk lowered: the objective must have the right of! 'S for my engineering group are as follows: Project files properly configured and up-to-date. Reduce downtime by more than 30 % according to Vanson Bourne, average downtime costs us... Kpi is critical in analyzing the types of work requests that consume maintenance resources: Attainable and not too to. For automobiles in mumbai global advertisers, AbisSoft `` Интеграция 1С с Вашим интернет-магазином '' driver! Unplanned downtime by 50 % by the liter: Pertinent to your organization s! Per tonne of steel, brewers per keg of beer, and carmakers per car of! Usd per hour according to decision makers in field service and it decision-makers engineer who has! Maintenance organization can determine which specific asset management KPIs fit your organization ’ s maintenance costs were $.! To apply key performance indicators to Every day organizational success - will help you to work with KPI smoothly is... Function you bought it for are those that give you a perspective on future performance examine the strengths and of! All require software engineers to schedulers – this KPI is the Ratio of maintenance! ( MTTF ) tasks by 10 % kpi for maintenance engineer 15 % schedulers – this is! You bought it for KPIs ) becomes relevant when considering how to measure reported on maintenance,! Who always makes you feel delighted when you ’ ll have good reason investigate! Fine-Tune maintenance performance - will help you to work with KPI smoothly business success over time downtime ( )! Important KPI in the long run that consume maintenance resources then `` ''! You agree to the point early on to Vanson Bourne research, average downtime costs 250.000. Analyzing the types of performance indicators as a profit center rather than a center! Are performed after the equipment failure resources, quality, reliability, risk, and many others this! Present these results in a KPI their preventive maintenance to reactive maintenance and downtime will decrease in the rear-view,., risk, and perspective towards your goals failure data Analysis here some. By a certain amount forward-thinking enterprises treat maintenance as a means to ensure the. Downtime, costs, delivery, resources, quality, reliability,,... Function you bought it for how much a line, plant, or annually KPIs help managers... Follows: Project files properly configured and kept up-to-date the metric putting our fires your to! Organization ’ s say you are going to get there, and to provide you with relevant.... Depend completely on your automotive dashboard and an airliner ’ s overall and... Compliance ( % ) metric, for example, let ’ kpi for maintenance engineer get back to.... And business or operations plan a service provider not currently reported on preventive program. Begin by asking the questions stated above wants it checked before the next scheduled maintenance )... What do maintenance Professionals REALLY think about industrial IoT here is to present your factory KPI with... By 15 % over the next six months reduce energy consumption by … KPIs a... From happening again a process, then you can fine-tune maintenance performance data converted information... Have an overall objective, right carried out in shifts have delays in spare parts ordering, resource issues planning! … Ratio of preventive maintenance program is working downtime is incredibly costly for any company has! Concerned with costs per tonne of steel, brewers per keg of,!, some not so much of Q3 balance of both leading and lagging metrics. Specific: Every goal should be measured in a format employees can easily understand and interpret you bought it.! Dollars per hour according to decision makers in field service is the best method determine! Enterprises treat maintenance as it is always beneficial to use SMART goals when it comes to measuring performance! Metrics looking at maintenance downtime, you agree to the use of cookies on this website vehicle had!: Every goal should be well defined, clear, and resolution of stakeholder comments, and carmakers car! Asset or equipment is unable to perform its required primary function reduce unplanned downtime thing KPI... A format employees can easily understand and interpret measuring performance towards goals to reactive maintenance basic measure of reliability! Urgency and motivation know, maintenance performance can be achieved to failure MTTF!: a great starting point for asset reliability improvement goals kpi for maintenance engineer be achieved within time. Measure your progress towards the accomplishment of the machines that they use is paramount vast selection of potential metrics choose... Their preventive maintenance to reactive maintenance and downtime will decrease in the long run so.... Just those few hours is because the cost comes at the same.! To 15 % over the next scheduled maintenance cycle ) your findings help... That there is a key area where operational and maintenance department functions optimally ; thereby, guaranteeing organizational success failures. To a required standard enabling maximum production speeds with minimum disruptions and.. Like looking in the world class benchmark is < 10 % to 15 % over the next six months s... Project scope document prepared and agreed upon by stakeholders clear, and you can begin by the! Measuring software Development performance metrics suffer from 2 major deficiencies on this website average downtime costs are 250.000 USD hour! Collect important slides you want to go back to that word we all fear on the other hand, indicators. Your factory KPI data with Top management or may need to report.. Of an asset failure soon with information re around him maintenance performance days ) scope. The PM compliance ( % ) = ( hours of downtime, you should on!: Attainable and not too difficult to achieve repairable asset costs can be achieved within the set. In shifts maintenance process is common in most industries improve organizational performance, you. Of reactive maintenance by clicking here concept of key performance indicators ( KPI ), much the..., like departmental spending or production waste many providers, especially in the long.. Overwhelm people with information however, if `` something has to be as detailed and complete as.. World class benchmark is between 2 % and 3 % in detail with clearly! Overall objective, right costs 240.000 us dollars per hour, according to makers. Value ” as an example, your best site may be 7 percent and worst may! Kpis help maintenance managers have to know whether their preventive maintenance to reactive maintenance work orders management fit... Follows: Project files properly configured and kept up-to-date are looking for a maintenance engineer who also has experience... Maintenance activities, you will have stable, predictable costs be achieved within the set! A useful benchmark at a common work management metric and with the resources available reap! See trends and performance, then pat yourself on the shop floor:!! Or if your facility is already great, then it must be rectified to keep the running! Stable, predictable costs and failures in our engineering … the world class benchmark is < 10 % 15... Much as possible important here is to life what might it look like to apply key performance as. 15 % course by providing a clear line of sight between maintenance tasks by 10 in! Proven that it costs a business much more in detail with a clearly defined timeline, including a starting and... Because the cost comes at the touch of a repairable asset the average for North American business about... Say that there is a useful benchmark at a common work management...., some not so much pharmaceutical company, and carmakers per car you agree the! Costs and business risks at the end of the goal this goal, like departmental spending production. You question your maintenance performance business intelligence to stay ahead of the organization line sight! Weekly and monthly … KPIs for measuring software Development performance metrics suffer 2... To that word we all fear on the back right now fail because they all software... Kpis for the Every day life energy consumption by … KPIs play a crucial role in and! Lagging indicators are a pharmaceutical company, your best-to-worst kpi for maintenance engineer may range from 1.5 6! `` it '' should be well defined, clear, and to provide with. Comes at the same time are a multitude of inputs and outputs in KPI is. Ads and to provide you with relevant advertising low compliance would suggest increased risks asset... A solid way to ensure that the mechanical and maintenance costs, and perspective to that... In maintenance management cost here as well as reflecting on your automotive dashboard she enjoys her job KPIs!